Returns & refunds

We want you to be able to assess your purchase properly. This policy describes our 30-day returns service and your statutory rights. TARLI STUDIO is operated by ALDERSTEEL LTD.

Our 30-day return window

You may request a return within 30 days after the date your order is delivered. Contact us before sending anything back so that we can confirm eligibility and provide return instructions. Unauthorised returns may take longer to identify and process.

Your statutory cancellation right

For most goods bought online, UK consumers may cancel without giving a reason by telling us within 14 days after the day the goods are delivered. If one order is delivered in separate parcels, the period runs from the day after the last item is received. After notifying us, you normally have a further 14 days to send the goods back. Our voluntary 30-day window does not reduce these or any other statutory rights.

Return condition

Items should be returned unworn, unwashed and unaltered, with original tags attached and, where reasonably possible, in the original packaging. You may handle an item only as you would in a shop to establish its nature, characteristics and fit. We may make a lawful deduction where handling beyond that standard reduces the item’s value.

Items that cannot be returned

We cannot accept a change-of-mind return for personalised or made-to-order goods, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed. This exception may apply to items such as pierced jewellery, underwear or swimwear where a hygiene seal has been removed. Faulty or misdescribed goods remain covered by your statutory rights.

How to request a return

1. Contact us with your order number, the item you wish to return and the reason for the request.
2. Wait for return authorisation and the correct return address.
3. Pack the item securely and include the information requested in our instructions.
4. Use a tracked service and retain proof of postage until the refund is complete.

Do not send returns to our registered/contact address unless our customer-care team specifically instructs you to do so.

Return postage

For a change-of-mind return, you are responsible for return postage unless we state otherwise. If an item is confirmed faulty, damaged on arrival, incorrect or materially not as described, we will provide an appropriate remedy and cover reasonable return costs where required.

Refund timing and method

Approved refunds are issued to the original payment method. We will process a cancellation refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, satisfactory evidence that they were sent back. Your bank or payment provider may take additional time to show the credit.

Where required by law, we also refund the cost of the least expensive standard outbound delivery option. Any additional amount paid for premium delivery is not refundable unless the service was not provided as agreed.

Faulty, damaged or incorrect goods

Contact us promptly and include clear photographs where helpful. Goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and applicable law, you may be entitled to a refund, repair, replacement or price reduction. Sale items have the same statutory protections as full-price items.

Exchanges

We do not guarantee direct exchanges. The quickest option may be to return the original item and place a new order. We will explain the available option when you contact us.

Contact

Email huugo.920@gmail.com or call +44 20 4401 8215.